Privacy Policy

1. Scope and Processing Principles

This policy applies to the KvVPN website, user panel, client connection process, and support activities directly related to subscription services. Data processing is limited to providing account features, completing orders, maintaining service security, investigating technical issues, and improving the page experience. Data unrelated to these purposes is not added to account profiles.

KvVPN accounts can be created without an email address, using a username and password. Accordingly, an email address is not required for registration. Text, screenshots, or other information voluntarily submitted in a support ticket is used only to respond to that request; users should remove personal content unrelated to the issue before submitting.

2. Data Collected and Its Uses

Account data includes the username, information required for authentication, plan status, and cumulative traffic usage. This data is used to identify accounts, display subscription status, calculate traffic allowances, synchronize client permissions, and address account security matters. Passwords are used only for authentication and are not used to analyze browsing preferences.

Order records include the selected plan, payment amount, payment method, order status, transaction identifiers, and refund records. This information is retained to confirm payment, deliver subscription benefits, review disputes, and apply refund rules. A full refund without stating a reason may be requested within 30 days of the first payment.

Website analytics may include visited pages, referring pages, browser type, device category, interface language, clicked events, and generalized regional information. These statistics help verify page operation, improve navigation and conversion flows, and identify unusual requests. Analytics are not used to build profiles of the international websites users browse.

3. No-Logs Scope and Connection Records

KvVPN follows a no-logs policy. The service does not record which websites users visit or retain communications, DNS queries, transmitted content, or destination lists that could reconstruct specific browsing activity. Such content is not linked to usernames or order records.

The service does not retain connection logs for tracking individual network activity, so there is no long-term retention period for such logs. To calculate plan traffic and maintain account access, the system processes aggregated traffic usage associated with an account and subscription status. This information reflects allowance usage only; it does not show destinations or transmitted content.

4. Cookies and Local Storage

The website and user panel may use Cookies or browser local storage to save login status, interface language, necessary security markers, and page preferences. These mechanisms maintain sessions, reduce repeated setup, and keep panel routing working properly. If necessary storage is disabled, login status, language selection, or some account features may not persist.

Markers required for analytics distinguish page views from interaction events and help assess whether site features are available. Users can view, limit, or clear Cookies and local storage through browser settings. After clearing them, saved sessions and preferences may need to be established again.

5. Payment Processing and Data Sharing

KvVPN supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant payment channel or transaction network, which receives the information required to complete the transaction under its own rules. KvVPN does not directly store payment account passwords or complete verification data held by the payment channel.

To confirm an order, the service may receive payment status, amount, order identifier, and necessary transaction results from a payment channel. Account data is not disclosed to other parties except as necessary to provide the service, process refunds, address disputes, protect system security, or meet applicable obligations. Service providers involved in hosting, analytics, or payment processing may handle only the information necessary for their assigned duties.

6. Retention, Deletion, and Policy Updates

Account details are retained while the account is active and for as long as needed to provide subscription services. Order and refund records are kept for as long as needed to process transactions, disputes, and applicable obligations. Analytics are used in aggregated form after trend analysis is complete; information no longer needed for identification is deleted or de-identified. Support ticket content enters the cleanup process once it is no longer needed for issue handling or follow-up review.

Users can submit requests to access, correct, or delete account data through the support ticket entry in the user panel. After receiving a request, KvVPN first verifies control of the account and then processes data eligible for deletion. If some order or security records are still needed for an incomplete refund, dispute, or applicable obligation, their use will be restricted, and deletion or de-identification will continue once the retention basis ends.

This policy may be updated when service processes, data handling methods, or applicable requirements change. The revised text will be published on this page, and the last-updated month at the top of the page will be adjusted. Important changes to data use will be clearly announced through the website or user panel; users are encouraged to review the latest version before continuing to use the service.

Questions about this policy or data handling can be submitted through a support ticket in the user panel. The facts provided do not include a public email address or other external contact details, so this page does not list unconfirmed contact information.